Having recently had my ZZR 1400 in for it's annual service, I thought I'd share my experience and see if anyone has experienced a similar attitude.
I have been using this same dealer for around 4 years. Both my Dad and I have purchased bikes from this dealer. Almost all mine, my wife's , my Dad's and my Father in Laws bike gear has come from there. Tyres and servicing are always done there as well as any spares.
However, when I booked it in for the service I was quoted £175. When I picked my bike up I was charged £195. No extra work had been carried out and when I questioned the mechanic (the same one who booked it in) adopted a don't care attitude.
I was also dismayed that my bike was covered in oily finger marks and was dirty. I always keep it immaculately clean. I don't expect to have to clean my bike after having paid £200 for a service!
I wrote a letter to the manager of the dealership airing my grievances and have received no response. Obviously trade is so good that my custom is no longer required! I am extremely disappointed in the service I have received and even more so about the 'throw away' attitude that I feel I have been shown. I have a good relationship with the sales team and clothing department and I am regretful to say that I will take my custom elsewhere in future.