Text below was an e-mail sent to the MD of the company concerned following an issue with one of his drivers this morning. Was it a reasonable response? and why do these drivers in vans plastered with company name and contact details feel they are anonymous?
Good morning Dean,
As discussed this morning on the phone, I had a problem this morning with one of your drivers.
About 9:30 this morning I was riding south on the M1 towards London. For a short while I was behind a white van, covered in Shelden Healthcare stickers. The traffic was flowing steadily, and the van came to a point where there was a large gap in the third lane (of 4). The driver indicated and pulled over to the left, allowing me to overtake (so far it all sounds fine), and as I pulled alongside the van and was about to wave to acknowledge his considerate driving I noticed that the driver (a male of perhaps late 20's or early 30's with ginger hair) was mouthing something at me and shaking his hand in what is generally known as the "Wanker" sign.
I have no idea what his problem is, up to this point I had seen nothing to indicate any friction. I don't find his behaviour acceptable, and will certainly not be recommending Shelden Healthcare to any of my colleagues on the strength of his behaviour.
I look forward to some feedback on his perceived reason for this behaviour."