I wonder how many other bikers have had the 'automatic renewal of insurance' trick pulled on them successfully?
I won't mention the firm - YET - because I'm currently waiting for a reply from the MD, but my insurer tried to bump up my premium massively, despite very limited mileage and no claims the previous year. This is bad enough, but their OWN online quote service for a new policy with better terms - protected no claims bonus and no voluntary excess - is over 50% cheaper than the one which they wanted to automatically renew. I rang them to make sure that the automatic renewal was cancelled and to stop them taking the money from my credit card. I then accepted the more reasonable online quote and paid for it.
Lo and behold, the new policy came through - followed a few days later by the original one (with a note that they'd taken the premium for that from my credit card). Two policies; same bike, identical comprehensive risk. The one I accepted from their online quote service (with protected NCB and no excess) has a premium of £80; the 'automatically renewed' one's premium is £121.
Anyone can make a mistake but, despite letters and faxes, three weeks on I'm still waiting for a refund, and I'm being charged interest on my credit card for their error.
On the face of it, it appears that the firm in question is trying to increase profitability by relying on the inertia of its core customers in not checking that their 'automatic renewal' premiums are still competitive. Comments anyone???
Si (a VERY pissed-off Divvy owner)