I recently went over to Hastings after using a price comparison website. When my policy arrived they got the engine size wrong so I thought they should know and let them know. They then wanted to charge me an admin fee for their mistake. When I refused to pay the policy was cancelled and they charged me an admin fee for this. Daylight robbery. I tried to complain by letter and got no response, phoned and was told twice I would get a call back from complaints department (still waiting) and emailed them which I know was read but no response.
If customer service is features anywhere on your list then avoid at all costs, they are terrible and to be honest one of the worst companies I've ever had the miss fortune to deal with. Back to my old company. You have been warned