I recently had a bike accident and put the case with McAms. I decided to have a hire bike as I was inconvenienced transport wise. McAms were very quick and efficient at phoning when it comes to giving you the bike (well they all probably are). This is their main money spinner. My 600 hire bike was £139 a day plus delivery. However I could not use it for a week due to a lack of helmet. They said they would put a credit behind the counter at the bike shop, but despite phoning every day this took a week. I have never had one phone call or email returned by them.
After 2 weeks McAms announced that they could not handle the bike case as it was on HP. At this point I had to go back to my original insurers (who were also a joke!) So basically a total waste of time using McAms. I could have got any solicitor to do the injury case.
This they knew from the onset. I phoned up and told them they could have the hire bike back. It took 6 days to be collected. I asked the chap collecting the bike if he worked directly for them, saying that they seemed a bit slow at returning calls. He said "they are bloody useless".
It is worth pointing out that although I arranged delivery of the rental bike for 12, it did not turn up until 2 and the delivery driver seemed to know nothing (or care) about any arranged time.
I started contacting the solicitor appointed my McAms directly. I did happen to mention that they seemed to be useless, and seemed to get a degree of "professional" agreement type grunt.
Now over a month later I have heard nothing from McAms.
The "one phone call we do it all" is a joke. They never return phone calls or emails. Despite being told you deal with one person, you can never get hold of them... so you deal with someone else every time.