I have just had an 8000mile 2year service on my GTR1400 carried out by Llyod Cooper Watford. Machine purchased new from them and serviced. This time they did not change the Brake/clutch fluid or oil in the final drive as per the Kawasaki schedule and they tell me these items were check/inspect only. Kawasaki say the service schedule should be complied with. Lloyd Copper have not answered letters concerning this. They stamped the service record to say 89000 service carried out but what value is that when they didn't do the full scheduled items.
Service Schedule Binding?
Posts 6 | Views 731
Call and ask for the name of the M.D and write to him directly. Send the letter by recorded delivery and CC The After-Sales or Customer Service manager at Kawasaki UK.
**You make a very good point. **
I suppose the manufacturer's schedules are over-cautious for legal reasons, whilst many workshops will take a more pragmatic view of what's needed. You make a very good point; who knows where that leaves the bike owner in the case of a warranty claim?
I don't know how many years the GTR1400 has been on sale but I read (in RIDE magazine, I think) that the service schedule for the ZZR600 for example, which had a very long production run, changed over the years even though the bike changed very little. Perhaps the workshop reasonably applied a 2011 service schedule to your bike, where Kawasaki may have learned lessons from the experiences of owners and dealers of earlier GTRs to extend the service intervals of some components. Just a guess though.
How much did the service cost? (say £140),with all the fluids changed which i don`t agree with like the dealer the service would be more like £240.
I think the dealer is doing you a favour.
Reply for jaffa90
Hello Jaffa90; The service cost £264.00 they had the bike for four hours. This included a plug change which is difficult on this machine, so many parts to remove to get at them. I take your point about the fluids Ive had vehicles with brake fluid as old as the hills but the car still stopped! I would however not fully agree with not changing the final drive oil after all there is not much in the unit and it takes quite a hammering. Another point I didn't mention was the air filter was changed this is according to Kawasaki an 18000 mile item!! I just don't understand Lloyd Coopers approach on this one
I have today recieved a letter from Lloyd Cooper expressing their apologise and offering to complete the work free of charge. Also £50 in vouchers. The vouchers aside I feel justified in making the challange to Lloyd Cooper who now agree with me and Kawasaki. So whilst this was an unfortunate episode I feel we can now move on with Lloyd Cooper's excellent reputation intact. Thank you to those who contriubuted.