On the 7th March my wife insured a new bike with Bennetts with the start date being the 14th. Unfortunately the certificate did not turn up in the post in time for delivery. My wife asked Bennetts to email the policy to the dealers but the lady at Bennetts did say the server had been down of two weeks and there was a three hour delay in emails due to the backlog. My wife asked if Bennetts could Fax the insurance details to the dealer and they did, guess what? Bennetts sent a screen shot of the policy document. Subsequently the dealer could not tax the vehicle and the day we both took off work to pick up her new bike has now been completely wasted.
Well my wife got on the phone and had a right go and the lady suggetsed that we cancel and take out a policy with an alternative broker who could email the documents.
What sort of firm is this??????
To say my wife is angry and disappointed is an understatement.
NEVER AGAIN Bennetts!!!!!!!!!!!!!!!!!!!!!