I Want To Speak To a Manager
smidget says: "See not a rude or
abusive word anywhere, it must be your attitude towards your
customers. Oh and by the way I have always had the excess explained
to me without having to ask about it,"
OK, let me be clear here, not all
clients are rude and abusive and I never stated in my opinion "ALL"
are - I am simply saying bikers are the most rude and abusive people
I have spoken to as opposed to car drivers and general public. I have
a fantastic attitude towards the clients actually, I really do! I am
just letting off steam and hoping to educate you guys so you learn
off of other peoples mistakes to help both ourselves!
"my point about "trained
frontline staff" not always being that well trained - THAT'S why
people ask for a manager; so we can speak to someone who knows what
they're doing / talking about."
"In my experience a
"customer/client" will ask to see/speak to a manager when
they are feeling they're not being heard by the person they are
"Whilst in the end you might well
be the one in the right, if you fail to communicate this in a manner
that gains understanding you will never be perceived to be so!"
All of my complaints on here except for
the talk to a manager piece, are about clients who don't like being
told they are wrong and cannot see outside of their own reality the
possibility that they are wrong. I have mentioned very specifically
in my post "I get people on the phone who have been told EXACTLY
the same thing by several colleagues and they think they are ALL
wrong!" this issue of clients just not accepting the fact they
are wrong and in most cases just cant be bothered to read their own
insurance policy contract is one that will inevitably lead to the
customer service agent feeling insulted.
"How exactly do we abuse road
You all without fail (except for
trikes) weave up between the middle of the traffic when it is at
The Joy Rider