12 weeks ago my bike was knocked over by a car whilst in a parking bay. the 3rd party was good enough to leave their details and accepted responsibility no problem. i contacted my insurance straight away and they explained that this could take up to 3 months.I explained this was my only mode of transport and was supplied with a hire bike.
After a few days i found the bike unsafe, was given another that was the same so told them to take it away and bought a temporary bike to keep me going.
After the initial assessment of my bike, the insurance company sent their report to the 3rd partys insurance which decided it was uneconomical to repair so it would be written off.
That was 6 weeks ago and despite my calls to my insurance company, they keep telling me they cannot do anything till they get further details i.e. settlement figure etc back from the 3rd party.
does anyone know if there is any guidlines set up the govern the amount of time an insurance company can take on settling a claim.