Hi, I recently bought a new bike and have a warranty question as I seem to be playing piggy in the middle at the moment.
I live in Northern Ireland but bought the bike a week ago in England. The bike is a 2008 model but was brand new unregistered so on a 13 plate. The dealer I bought it from is no longer a dealer of this manufacturer and it was just old stock.
My issue is that the last inch or so of the steering damper has gone rusty, so I went to the Northern Ireland dealer to get a new one sorted under warranty. The NI dealer has said they can't activate the warranty claim because it was not bought from them and I would need to go back to where I bought it from. The dealer in England says that's bull and they can do it. In the meantime he's said to take a picture of it then clean it to see if it clears.
Surely if it is a manufacturers warranty then any approved dealership can activate a warranty claim. Am I just being given the run around because they can't be arsed as I didn't buy it from them or do I need to go back to the original dealer?